Privacy Policy

1. Information We Collect

When you interact with NeoCraft Living, we may collect information that you voluntarily provide to us.

Personal Information

Depending on how you use our website, this may include:

• Name
• Phone number
• Email address
• Billing or shipping information
• Information provided through contact forms
• Information related to product enquiries or custom furniture requirements

Technical Information

We may also receive certain technical information automatically when you visit our website, such as browser type, device information, IP address, pages visited and general website usage information.

2. How We Use Your Information

Information collected through our website may be used for legitimate business purposes, including:

• Responding to your enquiries and requests
• Processing and fulfilling orders
• Providing customer support
• Communicating regarding products and services
• Handling custom furniture enquiries
• Improving our website and customer experience
• Understanding website usage and performance
• Preventing fraud, misuse or security issues

We aim to use personal information only when reasonably necessary for the purpose for which it was collected or for another legitimate business purpose.

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and enhance your browsing experience.

Cookies may help us remember preferences, understand website traffic and measure the performance of our marketing activities.

4. Sharing of Information

NeoCraft Living does not intend to sell or rent your personal information to third parties.

Information may be shared with trusted service providers when reasonably required to operate our website or provide requested services. These may include payment processing, website hosting, analytics, communication or delivery-related services.

Information may also be disclosed where required by applicable law, legal proceedings, government requests or to protect the rights, property or safety of NeoCraft Living, our customers or others.

5. Data Security

We take reasonable measures to protect the personal information provided to us against unauthorized access, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

6. Third-Party Services & Links

Our website may use third-party services or contain links to external websites. These services may have their own privacy policies and terms.

NeoCraft Living is not responsible for the privacy practices, content or security of third-party websites that you may access through links on our website.

7. Your Privacy Choices

Depending on applicable laws and circumstances, you may have certain rights regarding your personal information.

You may contact us to:

• Request information about personal data we may hold about you
• Request correction of inaccurate information
• Ask questions about how your information is used
• Request deletion where legally applicable
• Withdraw certain communications or marketing preferences

Requests may be subject to applicable legal, contractual or operational requirements.

8. Changes to This Privacy Policy

NeoCraft Living may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices or applicable requirements.

When changes are made, the updated version will be published on this page along with the revised effective or updated date.

9. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, you can contact us using the details below.